Privacy Policy
1. Introduction
Your privacy matters to us. This policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, book services, or visit our premises in the Netherlands.
2. Information We Collect
We collect various types of data, including:
- Personal Information:
Name, email, phone number, mailing address, payment details (processed securely by trusted partners), and government-issued ID (for age and identity verification when necessary). - Booking and Usage Details:
Reservation data, preferences, special requests, and your use of on-site services like spa, dining, and casino activities. - Technical Information:
IP address, device and browser specifics, cookies and tracking technologies, as well as your interaction with our website (pages viewed, clicks, etc.).
3. Purpose of Data Use
Your data helps us to:
- Manage and confirm your bookings
- Verify your identity and age
- Process payments safely
- Personalize your experience
- Send booking confirmations and updates
- Provide customer support
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Data
We never sell your personal information. We share data only with:
- Trusted service providers (e.g., payment processors, support platforms)
- Legal authorities when required by Dutch or EU law
- Marketing partners, but only with your explicit consent
5. Cookies and Tracking
Cookies enhance your browsing experience and help us analyze usage to offer personalized content. You can adjust cookie settings in your browser at any time.
6. Data Security
We implement robust security measures to protect your information from unauthorized access or loss. Payment details are encrypted and securely handled.
7. Your Rights
Under Dutch and EU privacy laws, you have the right to:
- Access your personal data
- Request corrections or updates
- Ask for deletion of your information
- Withdraw consent for certain processing
- Limit or object to data use
Contact us anytime to exercise these rights.
8. Data Retention
We retain your data only as long as necessary for the purposes stated or as legally required.
9. Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect data from minors and will remove it if discovered.
10. Policy Updates
This policy may be updated periodically. Changes will be posted here with the latest revision date. We encourage you to review it regularly.11. Contact Information
For any questions or concerns about this Privacy Policy or your data, please contact us directly.